REMOTLE IS A PRODUCT THAT CONNECTS THE DIY USER TO INDIVIDUAL SERVICE PROVIDERS USING END-TO-END REMOTE TECHNOLOGIES SUCH AS VIDEO CALLS AND LIVE SESSIONS.
A user in mid-thirties, living in suburban neighbourhood has a plumbing issue at home and want to fix it using their toolkit, but they might need a little professional advice for troubleshooting. That’s where Remotle comes into use. Ideated and coded by two developers from Atlanta, during peak covid, Remotle was an ambitious effort to provide specific need based solutions to users without having to call people home.
ROLE
Sole Designer for a start-up. End-to-end execution of UX and UI Design, User Research, Prototyping, User Testing and Documentation
TEAM
Development team @Proinfy Solutions
DURATION
6 Months
Sole Designer for a start-up. End-to-end execution of UX and UI Design, User Research, Prototyping, User Testing and Documentation
TEAM
Development team @Proinfy Solutions
DURATION
6 Months
ONBOARDING
One question at a time to decrease the cognitive load. Different flows for User and Service provider
POST A REQUEST
To save time and to get a clear set of expectations from the user, requests have been divided into Emergency and Repairs.
ACCEPT A BID
Labelling allows the user to make quick decisions instead of having to manually compare all the bids.
CALL AND REVIEW
The user or the expert can request to quit the call within the first 10 minutes in case they don’t like the experience.
SELECTED SCREENS
USER TESTING
︎
Without a prefill for form fields, the user was confused what to enter. ︎
Adding a prefill - $0.00 in the form fields solved the issue.DESIGN SYSTEM
ADA COMPLIANCE
WEB
FAILED ITERATIONS
